Frequently Asked Questions (FAQs)
Welcome to the stockingglow.com FAQ page! We’ve gathered answers to some of the most common questions about our products, shipping, orders, and returns. If you don’t find your answer here, feel free to reach out through our contact form on stockingglow.com.
1. When will my order ship?
Most orders are processed and shipped within 1–3 business days after your purchase is completed. During high-volume seasons (such as holidays), processing may take longer. You’ll receive a shipping confirmation email with tracking information once your order is on the way.
2. How can I track my package?
Once your order has shipped, you’ll receive a tracking link via email. You can also log into your stockingglow.com account at any time to view your order status and track your package.
3. What shipping options do you offer?
We offer several shipping services to fit your needs:
- Economy Ground (5–10 business days) – Our most affordable option.
- Standard Ground (3–7 business days) – Faster and reliable delivery.
- 2-Day Express and Overnight Express – For time-sensitive orders.
Please note that some items, such as large decor pieces or Christmas trees, may not qualify for express shipping.
4. Do you ship internationally?
Yes, we ship to all 50 U.S. states, including Alaska and Hawaii, and to select international locations such as Canada and Europe. International orders may take longer to process and are not eligible for free shipping promotions.
5. What is the “Great Freight Rebate”?
We love rewarding our customers! When you place an order with your stockingglow.com account, you’ll receive store credit equal to your shipping cost after your order ships. This credit can be used on future purchases.
Excludes express, international, and drop-ship orders.
6. Can I change or cancel my order after placing it?
We begin processing orders quickly to ensure fast delivery, so changes or cancellations are not guaranteed once your order is confirmed. Please double-check your items and shipping information before submitting your order.
7. Do you offer in-store pickup?
At this time, all orders are shipped directly to your delivery address. We do not offer in-store pickup or local collection.
8. What if my package arrives damaged or missing an item?
If you receive a damaged item or your package is missing something, please contact us within 7 days of delivery using our contact form. Be sure to include your order number and photos of any damage so we can help resolve the issue quickly.
9. Do you accept returns or exchanges?
Yes, we want you to love your purchase! Most unused and unopened items may be returned within 30 days of delivery for a refund or store credit. Seasonal or clearance items may be final sale. Returned items must be in their original packaging.
10. What payment methods do you accept?
We accept all major credit and debit cards, PayPal, and other secure payment options available at checkout. All transactions are processed in U.S. dollars.
11. What should I do if my tracking shows “Delivered” but I didn’t receive my package?
Please double-check your delivery location and confirm with household members or neighbors first. Occasionally, carriers mark a package as “Delivered” a day or two early. If you still haven’t received it after 48 hours, contact us and we’ll investigate further with the carrier.
12. Are all products in stock?
We do our best to keep inventory up to date, but availability may vary—especially during the holidays. If an item becomes unavailable after you place your order, we’ll notify you as soon as possible and issue a refund if necessary.
13. Do you offer bulk or wholesale discounts?
Yes, stockingglow.com offers special pricing for bulk or large-quantity orders. Please reach out through our wholesale inquiry form for more details.
14. How do I use a promo code or gift card?
Enter your promo code or gift card number during checkout in the “Discount Code” field. Discounts cannot be combined with other promotions unless stated otherwise.
15. How do I contact customer service?
You can reach our customer care team anytime through the Contact Us page on stockingglow.com. We aim to respond to all inquiries within 1–2 business days.